Analytics Specialist

 

Looking for new opportunities in your career? Wherever you’re heading, let’s go there together.

Our ambition is to be an exceptional place to work. We will put our very best effort into your personal and professional development – because when you grow, we grow. Our dream is to be the world’s preferred destination for convenience and fuel. Whatever your goal is, let’s make each other’s dreams come true. Come grow with us.

 

Circle K Business Centre in Riga, Latvia is looking for a new team player:

 

ANALYTICS SPECIALIST


European Customer Contact Center (CCC) currently is serving around 1 million interactions per year and servicing 8 countries in 8 languages. For CCC operational excellence is a key focus. Therefore, your main responsibilities as an Analytics Specialist will be to maintain and develop reports and data models to meet the reporting and analytical needs of CCC for various stakeholders. 

 

We are looking for someone who has:
    
Degree in Computer Science, Mathematics, Economics or any other quantitative field;

     Previous experience in a similar role in the customer service department;

     Knowledge of BI tools (PowerBI will be considered as an advantage);

     Good data analysis skills and proficiency in using Microsoft Office tools;

     Experience extracting data using SQL;

     Fluent English, both oral and written;

     High sense of responsibility towards job related tasks and accuracy in delivering them;

     Good presentation and communication skills – ability to explain complex concepts in an easy to understand way.


Your main responsibilities will be to:

     Develop and maintain reports and data models used by the organization;

     Prepare ad-hoc data analysis to support decision making process;

     Develop KPIs and tools with which to track them efficiently;

     Create forecasts;

     Engage in projects related to customer contact center;

     Work with end to end automation and digitalization.

 

What you can expect at Circle K:

Interested?

We encourage you to apply by 4th of March, 2021.

We know great companies are built from within, by great people like you. Come grow with us!

 

Circle K Business Centre SIA
PVN Nr: LV40103511774
Duntes iela 6, Rīga, Latvija LV-1013