IT Retail Service Desk Agent with Swedish language

 

Looking for new opportunities in your career? Wherever you’re heading, let’s go there together.
You´ve probably already met us. 
Maybe you´ve stopped by for a coffee, fueled up your car or grabbed something to eat on the go. Then you know what Circle K is all about. Making everyday life easier for people all over the world. 
We´ve grown into a successful global company with over 15.000 stores in 24 countries, serving more than 6 million customers each day. In all, we have more than 120.000 people working at our stores and support offices.

 

In Circle K Business Centre, in Warszawa, which is part of our SSC structures, we provide IT services for Circle K in Europe, US and Canada. We have different functions here: Service Desk, Infrastructure, Network Operations, Development but what we have in common is the fact that no matter what we do, we understand the world we live in. We can see how fast it changes and how fascinating this can be. Curiosity and openness drives us towards new ideas, innovations, new technologies.

 

Service Desk Agent with Swedish Language

 

Circle K is currently looking for Service Desk Agents for our 1st Line IT Retail Service Desk. The agent will be a single point of contact responsible for supporting our stations in trouble shooting and providing solutions to IT and forecourt problems they experience.

 

Main responsibilities

 

  • Professional customer support for end users of fuel station assets and equipment  (POS, BOS, Forecourt)
  • Troubleshoot and advice to technical/functional issues and problems that are reported
  • Request registration and supervision according to team KPI’s
  • Order maintenance and repair service from external suppliers and follow up on delivery
  • Check system monitoring tools and solve failures reported there
  • Active communication to all parties involved (station employees, service companies, IT and maintenance engineers, etc.) for effective problem resolution
  • Participate in the IT duty service outside office hours, as needed

 

Main requirements

 

  • Degree (or last year students) in IT or related fields (IT engineering would be considered as an advantage)
  • Experience in technical support would be considered as an advantage
  • Ability to understand customer demands and come up with solutions to their problems
  • Fluent Swedish and English language skills (at least C1 level)
  • High service orientation
  • Good teamwork skills

 

What do we offer

 

  • Private medical care
  • Multisport card
  • Possibility to work remotely
  • Group insurance
  • English lessons subsidized by the company
  • Attractive discounts for products and services at our stations
  • Employee stock purchase plan
  • Friendly work atmosphere & Integration events
  • Trainings& Possibility to develop skills in a wide international environment

 

Interested

 

We know great companies are built from within, by great people like you. Come grow with us!
We´re looking forward to your application.