Quality Responsible ITSM Process (CMDB)


Looking for new opportunities in your career? Wherever you’re heading, let’s go there together.
You´ve probably already met us. 
Maybe you´ve stopped by for a coffee, fueled up your car or grabbed something to eat on the go. Then you know what Circle K is all about. Making everyday life easier for people all over the world. 
We´ve grown into a successful global company with over 15.000 stores in 24 countries, serving more than 6 million customers each day. In all, we have more than 120.000 people working at our stores and support offices.


In Circle K Business Centre, in Warszawa, which is part of our SSC structures, we provide IT services for Circle K in Europe, US and Canada. We have different functions here: Service Desk, Infrastructure, Network Operations, Development but what we have in common is the fact that no matter what we do, we understand the world we live in. We can see how fast it changes and how fascinating this can be. Curiosity and openness drives us towards new ideas, innovations, new technologies.


Position: Quality Responsible ITSM Process (CMDB)




  • Ensure quality and governance and appropriate security to CMDB
  • Coordinate and facilitate ITSM Process 
  • Gathers requirements on ITIL V3 4 aligned service management processes
  • Produce high quality requirements-related work products, including requirement specifications, process flows
  • Interface with other processes and/or business functions to ensure they are able to leverage the benefits provided by the Configuration Management process
  • Perform Application Portfolio Management and movement of Cis
  • Build and review already existing policies and standards
  • Provide guidance and training on service management toolsets and policies within the organization
  • Collaborate with other departments and IT to develop business cases 
  • CMDB reporting including standard and ad-hoc reporting. In addition, we expect analysis of trends and recommendations for the management




  • Minimum 2 years of experience working in ITSM and CMDB Management 
  • Experience performing the role of Configuration Manager on large defense contracts
  • Ability to configure and implement new features in in the ITSM tool will be a big advantage
  • Prior experience with the ServiceNow
  • ITIL Foundation Certified will be an advantage
  • Excellent interpersonal and communication skills
  • Prior experience working in large, international and dynamic environment
  • Professional working proficiency in English (spoken and written)
  • Self-driven and organizing  
  • Some experience within IT infrastructure and IT Network will be an advantage. 
  • Previous experience of continual process and service improvement



What do we offer


  • Private medical care
  • Multisport
  • Language lessons subsidized by the company
  • Possibility to do some part of work remotely 
  • Group insurance
  • Attractive discounts for products and services at our stations
  • Employee stock purchase plan
  • Friendly work atmosphere
  • Integration events & trainings
  • Possibility to develop skills in a wide international environment



We know great companies are built from within, by great people like you. Come grow with us!
We´re looking forward to your application.