Senior Network Engineer - Voice and Contact Centre Solutions

 

Looking for new opportunities in your career? Wherever you’re heading, let’s go there together.
You´ve probably already met us. 
Maybe you´ve stopped by for a coffee, fueled up your car or grabbed something to eat on the go. Then you know what Circle K is all about. Making everyday life easier for people all over the world. 
We´ve grown into a successful global company with over 15.000 stores in 24 countries, serving more than 6 million customers each day. In all, we have more than 120.000 people working at our stores and support offices.

 

In Circle K Business Centre, in Warszawa, which is part of our SSC structures, we provide IT services for Circle K in Europe, US and Canada. We have different functions here: Service Desk, Infrastructure, Network Operations, Development but what we have in common is the fact that no matter what we do, we understand the world we live in. We can see how fast it changes and how fascinating this can be. Curiosity and openness drives us towards new ideas, innovations, new technologies.

 

Position: Senior Network Engineer - Voice and Contact Centre Solutions

 

Circle K IT Network Team is the European wing of Global Tech – Infrastructure and Security (GTIS) organization, it’s the team behind all telecommunication services used by all business units in Europe, over 2800 branch sites and 10000 employees spanning nine countries. We are a small, yet highly focused and professional CCIE level team, responsible for future developments, new projects and initiatives, as well as being a last resort (escalation) for complex troubleshooting cases covering Cisco’s LAN/WAN/WLAN technologies, as well as voice and contact-center solutions.

We are looking for a highly skilled, passionate and self-motivated individual to join the team and help to build and operate the telecommunications infrastructure for one of the largest global retail companies. Position is based in Europe, but a successful candidate will have a chance to participate in both local European, as well as global projects and initiatives.


Primary responsibilities


•    Design, implement and troubleshoot IP Voice and Contact Center solutions (Cisco Systems, Genesys PureCloud and Microsoft Teams/Skype)
•    Lead creation of automation tools and processes; have a strong drive for efficiency.
•    Assist in creating the roadmap for Networks & Voice area, be a key person in implementing it.
•    Assist in developing of policies, processes, and procedures
•    Work with our technology vendors to continually improve the services
•    Ensure a complete understanding of our contractual relationships (licensing agreements and software maintenance agreements).
•    Translate new solutions and business requirements into technical solutions.
•    Act as third line (escalation) in complex operational issues, perform voice & contact center solution troubleshooting to isolate and diagnose critical problems
•    Measure and work towards high customer satisfaction for stations and business users. This includes ensuring services are available and delivered according to agreed SLA’s and KPI’s

 

Qualifications


•    At least 10 years as lead engineer/architect responsible for designing, implementing and troubleshooting IP Telephony and IP Contact Center solutions in a large enterprise            environment
•    Expert level skills and practical knowledge operating and troubleshooting large enterprise network solutions (routing, switching, WAN, WiFi)
•    Cisco CCNP Routing & Switching or equivalent certification
•    Preferred – experience in Network Programming and software development, using Python, Ansible or similar technologies  
•    Fluent spoken and written English, ability to clearly explain technical topics to business stakeholders
•    Strong drive towards efficiency, both in operations processes (automation, SDN) as well as when designing solutions.

 
PERSONALITY PROFILE 


•    Customer focus: Identifies and understands customer needs and puts them first in all activities and efforts 
•    Commercial mindset: Goes the extra mile to drive the commercial success of the company. 
•    Continuous improvement: Courageously moves the company forward today and into the future of retail 
•    Cooperation: Shows commitment to company decisions and making us succeed together 
•    Personal integrity: Promotes and lives the company standard of ethics, openness and values
•    Strategic execution: Understand, drive and act on company strategy in everyday business 

 

WHAT DO WE OFFER

 

•    Flexible working hours
•    Private medical care
•    Multisport card
•    English lessons subsidized by the company
•    Group insurance
•    Atractive discounts for products and services at our stations
•    Friendly work atmosphere & integration events
•    Conference/training budget 
•    Possibility to develop skill in a wide international environment
•    Laid back environment in the new office located right next to Metro Wilanowska station

 

 

 

We know great companies are built from within, by great people like you. Come grow with us!
We´re looking forward to your application.