Service Desk Agent

 

 

Looking for new opportunities in your career? Wherever you’re heading, let’s go there together.
You´ve probably already met us. 
Maybe you´ve stopped by for a coffee, fueled up your car or grabbed something to eat on the go. Then you know what Circle K is all about. Making everyday life easier for people all over the world. 
We´ve grown into a successful global company with over 15.000 stores in 24 countries, serving more than 6 million customers each day. In all, we have more than 120.000 people working at our stores and support offices.

 

In Circle K Business Centre, in Warszawa, which is part of our SSC structures, we provide IT services for Circle K in Europe, US and Canada. We have different functions here: Service Desk, Infrastructure, Network Operations, Development but what we have in common is the fact that no matter what we do, we understand the world we live in. We can see how fast it changes and how fascinating this can be. Curiosity and openness drives us towards new ideas, innovations, new technologies.

We are looking for a positive and organized IT Support professional to develop a career in our  multinational Service Desk team, delivering quality with friendly attitude to Users from Poland, Russia, Nordic and Baltic countries. 
 

 

Responsibilities

 

  • Support users in daily operation issues
  • Proactive monitoring of applications and infrastructure
  • Document solutions into Knowledge Base articles to improve service delivery and quality
  • Support and troubleshoot enterprise applications, client server and web-based solutions
  • Connectivity and networking support and troubleshooting in complex, multi-site LAN/WAN environment

 

Qualifications

 

  • 1 Year experience at IT support position 
  • Comprehensive understanding of IT technology and  support systems
  • Advanced MS Windows skills and MS Office skills
  • Fluent English, verbal and written is required
  • Experience in IP Networks, Active Directory, Remote tools as an advantage
  • Ability to work independently

 

What do we offer

 

  • Annual bonus
  • Private medical care
  • Multisport card
  • English lessons subsidized by the company
  • Group insurance
  • Attractive discounts for products and services at our stations
  • Employee stock purchase plan
  • Friendly work atmosphere & Integration events
  • Trainings 
  • Possibility to work remotely

 

 

Interested?

 

We know great companies are built from within, by great people like you. Come grow with us!
We´re looking forward to your application.